Privacy policy

1.1. This Privacy Policy aims to give you information as to how we collect and process your personal data.
1.2 It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware as to how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
1.3 We may amend this Privacy Policy at any time by posting the amended terms in this section of our website or by emailing you as a customer to the relevant email you have stored on our website.
1.4 By navigating to a www.10th-floor.com website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

On our website we collect the following personal information from you:
2.1 name;
2.2 postal address, email address and telephone number;
2.3 sizing and shopping preferences; and/or
2.4 other information about you from time-to-time, which is provided by you to us with your consent.

3.1 We gather this information to allow us to provide the services requested and in order to provide a better level of service to you as the customer. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. If you agree, we may also contact you about other products and services, which we think may be of interest to you.
3.2 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you and will accordingly have no impact upon your privacy.

4.1 Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

5.1 We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: limited use; password.
5.2 We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet particularly via wireless networks.

6.1 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by sending an email to info@10th-floor.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate. Further, you are entitled, upon request to us in writing, to: (i) have any of your personal information removed from our database; and (ii) to be removed from our mailing lists or to change your mailing preferences.

7.1 By submitting your personal information you consent to the use of that information as set out in this policy.

8.1 We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments please send an email to info@10th-floor.com and we will endeavor to respond in a reasonably prompt manner.