Skip to content
SALE
NEW ARRIVALS
BESTSELLERS
HEELS
BOOTS
SANDALS
PUMPS
MULES
FLATS
SHOP ALL
About
Press
  • Account
Cart

Your cart is empty

Payments

You can pay by credit or debit card, Paypal or GooglePay

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa


Shipping

  • For full shipping details please click here.


Returns

  • You have 14 days from receiving your order to arrange your return. Simply follow our return instructions here.

seasonal sale now on

buy now pay later with klarna, afterpay and paypal pay in 3

free express shipping on orders over £150 / $150

Customer service
SHIPPING
RETURNS
FAQ
CONTACT US
Newsletter
LogIn
Register

  • Shop
    • SALE
    • NEW ARRIVALS
    • BESTSELLERS
    • HEELS
    • BOOTS
    • SANDALS
    • PUMPS
    • MULES
    • FLATS
    • SHOP ALL
    • GET INSTANT ACCESS TO OUR UNIVERSE +15% OFF YOUR NEXT ORDER
    • Contact Us
  • AboutAbout
  • PressPress
Currency
Currency
10TH FLOOR
  • Currency
    Currency
Customer Care Account Bag

UK ORDERS

We offer both next day and standard delivery on UK orders.

DHL UK Next Day Delivery - £5.95

(Monday to Friday Only, order before 4.30pm, excludes bank holidays)

Royal Mail UK Standard Delivery 1-3 days - FREE 

(Standard deliveries take up to 24 hours to process at our warehouse)

USA ORDERS

DHL Express International 1-3 days - FREE

(Orders dispatched next working day)

REST OF WORLD ORDERS

Royal Mail International or DPD Standard delivery 5-7 days - FREE

(Orders dispatched next working day)

Please make sure the shipping address is correct, as we are unable to amend order information once it has left our warehouse and is on the way to you.

All our products are shipped from our fulfillment facility in the United Kingdom.

Once your order has been received, we cannot guarantee any changes to your order.

To return your order please fill in the contact form on our website and include your order number. A member of our team will contact you. Please note that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. For full details about returns please click here

Refunds

You can request a refund within 14 days of receiving your order.

When returning items to us, please ensure they are in ‘as new’ condition, well packaged in their original packaging (carton box, shoe box, dust bag, stickers must be on soles etc.) and protected. We cannot guarantee full refund in case of damaged returns.


Exchanges

Currently, we are unable to offer exchanges on our products. You can simply create a new order for the style you wish to have instead and create your return in the meantime - you will be refunded for the unwanted item as soon as possible. If you have any questions, please contact our customer care

All orders are shipped from the UK.There may be Customs Charges for countries outside of the EU (European Union)

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges and the recipient is liable for the payment of courier fees, import duties, customs and local sales tax. Contact your local customs office for more information on potential charges if you are unsure.

If you have any other questions feel free to contact us at info@10th-floor.com. A member of our team will be in touch!







Footer menu

  • SHIPPING
  • RETURNS
  • FAQ
  • PRESS
  • NEWSLETTER
  • TERMS & CONDITIONS
  • CONTACT US
  • PRIVACY POLICY
  • REFUND POLICY
  • Terms of Service
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa
Currency
Currency
© 10TH FLOOR

Powered by Shopify

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa
x