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Shipping

  • Orders are despatched 1-2 working days after your order is placed
  • UK delivery within 2-4 days after despatch
  • USA delivery within 1-3 days after despatch using DHL Express
  • Europe and Rest of World shipping within 1-6 days after despatch.
  • Shipping costs will be added at checkout
  • Orders are shipped from the UK. Please note there may be custom charges on orders outside of the UK. These charges must be paid by the recipient of the parcel. We are unable to predict these charges – please contact your local customs office for information on potential charges.


Returns

  • You can return any item you have ordered for refund within 14 days from the date of delivery.
  • Exchanges are available on the same item you ordered according to stock availibility, for UK customers only
  • Products must be returned in their original condition and packaging
  • For full details please see our Returns page

FREE WORLDWIDE SHIPPING

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UK ORDERS

We offer both next day and standard delivery on UK orders.

DHL UK Next Day Delivery - £5.95

(Monday to Friday Only, order before 4.30pm, excludes bank holidays)

Royal Mail UK Standard Delivery 1-3 days - FREE 

(Standard deliveries take up to 24 hours to process at our warehouse)

USA ORDERS

DHL Express International 1-3 days - FREE

(Orders dispatched next working day)

REST OF WORLD ORDERS

Royal Mail International or DPD Standard delivery 5-7 days - FREE

(Orders dispatched next working day)

Please make sure the shipping address is correct, as we are unable to amend order information once it has left our warehouse and is on the way to you.

All our products are shipped from our fulfillment facility in the United Kingdom.

Once your order has been received, we cannot guarantee any changes to your order.

To return your order please fill in the contact form on our website and include your order number. A member of our team will contact you. Please note that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. For full details about returns please click here

Refunds

You can request a refund within 14 days of receiving your order.

When returning items to us, please ensure they are in ‘as new’ condition, well packaged in their original packaging (carton box, shoe box, dust bag, stickers must be on soles etc.) and protected. We cannot guarantee full refund in case of damaged returns.


Exchanges

Currently, we are unable to offer exchanges on our products. You can simply create a new order for the style you wish to have instead and create your return in the meantime - you will be refunded for the unwanted item as soon as possible. If you have any questions, please contact our customer care

All orders are shipped from the UK.There may be Customs Charges for countries outside of the EU (European Union)

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges and the recipient is liable for the payment of courier fees, import duties, customs and local sales tax. Contact your local customs office for more information on potential charges if you are unsure.

If you have any other questions feel free to contact us at info@10th-floor.com. A member of our team will be in touch!







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